Thoughts on GM’s Volt Hybrid Technology

2011 Chevy VoltIf you know me really well, you know that I wrote a report on hybrid technology my senior year of high school. When the first hybrids came onto the market 7 years later, I didn’t rush to buy one. I admire the technology but up to this point, I’m not completely sold it’s the best approach to the problem. The Chevy Volt approach though has a lot more potential and if it is executed well, GM may just get me to buy a Volt type product.

GM’s Volt Hybird Technology

Back in 1994 when I wrote my report on alternative engines for automobiles, the concepts for hybrid car technology is essentially now what both Honda and Toyota have designed. Honda’s approach is to have electric motor work in tandem with a gasoline engine, thus optimizing the use of fuel. Toyota took a different approach designing a hybrid system that can use the electric motor alone, gas engine, or both together. On paper, Honda’s design makes the most engineering sense. In practice though, the Toyota approach is working out much better and is reflected by the higher mpg observed in the Prius line. The Prius can also be converted into a plug-in hybrid, making it a more diverse system.

What GM is about to release with the Chevy Volt was not discussed in the research I did back in ’94. It’s a rather simplified approach to the whole hybrid concept. The electric motor does all the actual propulsion of the automobile, while the gasoline engine’s role is simply to provide electricity when it is needed. This basic concept is not new. For example, post 1940′s locomotives, which have proven over 50 years ago how much more efficient they are to directly driven locomotives,  use electric motors do the propulsion while a diesel engine or aircraft turbine creates the electricity. Chevy is simply applying the same basic technology in the Volt.

What GM’s about to launch with the Chevy Volt isn’t revolutionary as far as technology is concerned. What is revolutionary, is how the technology is being put to use. With the combination of batteries, the Chevy Volt can run without the gasoline engine on short distances. It promises to run without gasoline on most commutes and trips to the store. For most of us, that’s convenient. On long road trips, we have to treat the Volt as a regular car and fill it up every 40 miles, and on local drives in theory we’ll never have to put gas in the car. Brilliant!

Why this is Brilliant!

Here’s where the real excitement comes into the usage of the Volt technology. If you’re a programmer, you know the importance of separating the presentation from logic. The Volt technology essentially does the same thing with the propulsion and the energy used for the propulsion. So in 10 years from now, if Fuel Cell batteries become cheap and plentiful, the gasoline engine can be replaced by a Fuel Cell. Between then and now, hobbyists will be tinkering with other energy ideas, possibly batteries, natural gas powered engines, etc… The rest of the car doesn’t have to change at all, just the energy creating portion (aka gasoline engine).

Taking all this into considering, I think GM has a home run on their hands with the Volt technology. I have two concerns though regarding the cost and how they are marketing the product.

My Thoughts on Price and Marketing

First is cost. I think the Chevy volt is just too expensive. The price point of 41k (or 33.5k after a federal rebate) is just too high. The Toyota Prius can be had for nearly 10k less than that not even considering any rebates or tax credits. Like Henry Ford 100 years ago, I think GM should take a risk and put a retail price on the Chevy Volt at 22k (before the federal rebate). The risk pricing something for less than it can be produced is risky though. This is how I propose they get to this price point.

  • Remove the extra technology in the car that lets you manage it from your iPhone. – I think it’s cool, but should be an option.
  • Optionally package less batteries in the car – Yes it may limit the car initially to 10-20 miles before the gasoline engine is required, but it would allow for a lower priced Volt.
  • Price the car based on how much battery capacity the user orders – If the buyer wants full 40 mile on one charge, then price the car at 35k before rebate. The idea here is to get the cars selling, which will drive production costs down. The battery capacity, if it’s possible, should be an option, just like in the past a customer would pick between a V6 and a V8.

I also think the Volt technology has a lot of other practical uses which are not being utilized by GM. The biggest is for commercial use. GM should build a Chevy S10 Volt (Chevy Volt-10 :-) ), with an optional front grill harness so contractors/construction workers can use the truck as an on-site power generator to power tools. It’s a perfect combination, light duty truck that will get great mileage when using the plugin hybrid technology as well as very useful in a commercial setting. GM should also think about creating utility vehicles such as smaller versions of the Chevy Blazer (Chevy Voltzer :-) ), specifically for use as a utility vehicle for municipalities, shopping malls, ground keeping, etc… Imagine being able to drive to a location and instantly be able to pull an extension cord out of the front of the grill to power a fibulator or a refrigerator during a power outage.

If I was able to call the shots, this utility vehicle would look more like a modern El Camino (Volt Camino) and Nomad (Volt Nomad) car type truck than a traditional truck/SUV. TV commercials would tie together the concept of the vehicle being “green” (good to the environment) not just because it uses less or no gasoline, but because it can last longer since using electric motors for propulsion should last longer with less maintenance than a more complex gasoline engine, and that the gasoline engine that is packaged in the Volt is not the only option this car will have in the future. I’d even show lots of examples of what the car could do for camping, traveling, emergency uses, etc… Just picture a commercial where the power goes out in the house, mom runs outside, runs back in with a special green power cord from her Chevy Volt  and plugs the frig into it saving all the groceries. Talk about good for the environment, that just saved all that perishable food!

If GM was smart, they would market the Volt car technology not just as a “Green for the planet” product, but as a Swiss army knife automobile that no one should live without.

My Worries

My worry is that GM will destroy this car as fast as they destroyed Pontiac and Saturn (the last 10 years of Saturn and Pontiac set both of those brands up for failure). Hopefully they’ve learned they shouldn’t rename car models from familiar names to letter+numbers  (Pontiac) or from familiar letter+number combination’s to words (Saturn) without the consequence of disconnecting product loyalists with the newest product lines. I hope they learned not to pre-market a retro looking automobile (late model Pontiac GTO) then bring to market a car that looks nothing like a 60′s or 70′s GTO (Did you know Ford mocked Pontiac’s GTO at the 2004 Auto show when they introduced a truly retro looking Ford Mustang).

GM brass, if you’re listening, there was a reason Alfred P. Sloan in the 1930′s created the Pontiac division from the failing Oakland brand and had it share many parts/components with the Chevy division and that there was a reason why Roger B. Smith and  F. James McDonald created Saturn in the 1980′s. Please  don’t forget why you’re creating the Chevy Volt. It’s not to compete with other automakers making hybrids, it’s to create a brand that reflects your customers values.

Stay Tuned for my related blog post where I discuss my thoughts on the demise of Pontiac and Saturn.

Project Pontiac Trans Am

Last week I purchased a 1981 Pontiac Trans Am! If you know me well, you know I’ve wanted a 1978 Trans Am for years. Even though this is not the correct year, it’s very similar to the Trans Am I wanted and with a little effort over the coming years hopefully it will look like a 78′.

This is the first time I bought a car off eBay. The experience was a good one, but I certainly learned a lot in the process. Biggest thing, ask the seller lots of questions. I was not aware that some of the dashboard components were broken including the turn signal. I did, however, anticipate some issues with things like the doors, window gaskets, etc… So even though I was initially shocked by a few of the additional problems, I still feel somewhat satisfied that I got a decent deal on the car.

Important details about this car:

  • Has no rust (came from the West Coast)
  • Any Pontiac engine from 1970-1981 will fit (I’m looking for a Pontiac 400)
  • Car has factory T-tops

When this car was new in 1981, it was originally dark gray with silver interior. It came with the Turbo Pontiac 301 (4.9L) engine, power windows, power door locks, all wheel disc brakes, posi rear end, air conditioning, cruise control, intermittent wipers, and aluminum honeycomb wheels. It currently still has all of these options except the interior has been converted to tan color, the power door locks is no longer present, and the car was repainted black. For those Trans Am enthusiasts, I am sorry to say that it does not have the WS6 performance package.

The car needs a lot of work. So far the engine needs replaced, interior panels need some TLC, drivers door mechanically  needs some TLC, the wipers are not functioning, heater/AC controls are not functioning, broken interior heater core cover, window and T-top gaskets need replaced, turn signal is broken, steering column needs tightened, and heater core molding needs replaced.

The initial plan is to replace the engine with a Pontiac 400, fix the steering column, heater core cover and drivers side door.

I’ve decided to document all the work I do to the car as a podcast. I haven’t yet decided on a name or format for the podcast, but it should be a lot of fun. Anyone who would like to be involved with the podcast and/or help me with restoring this car, please shoot me an email, angelo [at] mandato.com.

HTML5 audio / video and mp3 / H.264 is the future of new media but does not replace Flash

HTML5 is the future of new media (also known as downloadable media and podcasting). Anyone who has used an iPad or Google Chrome and watched a video knowing it was through an HTML5 video element knows what I’m talking about. Playback is instant, smoother and is much more responsive than via Flash. It is also very easy to develop in your web pages, removing a level of complexity that was previously much more involved and relied upon Adobe Flash.

The remainder of this post explains everything in detail, why use one format over another, what Flash is still good for, and where the media can end up.

What is HTML5 and what’s the deal with audio/video?

HTML5 is a new version of HTML (markup that creates web pages that you see in your web browser) that adds a number of new elements (special tags that do things in your HTML, e.g. <p> tag indicates a paragraph of text). HTML5 adds two new elements called audio and video. These new elements allow for web developers like myself to easily add an audio/video player in a web page. Without the HTML5 audio/video element, a web developer needs to implement more complicated HTML utilizing the “embed” tags to include a Flash developed player in the web page. In this case, the Flash player is required to be installed on the end user’s computer in order for the audio/video to playback.

What audio and video formats should I use?

Audio: mpeg3/MP3 (.mp3 file extension) is, for the most part, the most ideal audio format. As of current, all but Firefox have/will have support for mpeg3 audio. AAC audio (.m4a) may also work, but if you are looking for a format that will work in absolutely every situation, mp3 is the best bet.

Video: H.264 (.mp4 or .m4v file extensions) is the most ideal video format. As of current, all but Firefox have/will have support for H.264 video.

Why is MP3 and H.264 recommended for audio/video?

MP3 is the audio format of choice because it is the most widely playable audio format. Nearly every media player application, portable media player, and automobile/car stereo can play mp3 files.

The MP3 format became widespread in 1997 when the Windows application WinAmp was released. Created by Justin Frankel, WinAmp made it easy for music enthusiasts to exchange and listen to audio on computers. The small size of MP3 files enabled widespread distribution initially via file sharing applications such as Napster and on wide-area networks such as university dormitory networks. It was such a popular format that Apple included support for MP3 in it’s first release of the iPod in 2001.

H.264 is the video format of choice because it is the most widely playable video format. Though not as widespread as the mp3 format, H.264′s common denominator is that it can be played on the most popular portable media players, MAC OSX, Microsoft Windows, Internet connected TV’s and smart phones. You can thank Apple for making H.264 the standard in its portable hardware (iPod/iPhone), which has dominance in the portable media player market.

What can Flash do that HTML5 audio/video cannot?

Live streaming! Many sites such as Qik and UStream.tv provide live online content, their use of Flash will not change due to HTML5 audio/video.

The difference between “downloadable media” and “live streaming” is the “live” part. Downloadable media is not live, which has an advantage to providing the consumer the ability to save the media and play it back at their convenience. Live streaming on the other hand, is real time audio/video playback that cannot be paused/played without the help of a device to record the content. For this reason, Flash may not be as important but still has the purpose of providing a means to stream live content.

As far as downloadable media is concerned, Flash is perceived as dead, but Flash will play a key role on portable devices such as Android phones in providing live streaming content over the coming years.

The Flash Video Secret

Though most know that Flash is used to play audio mp3 files, many web developers are not aware that Flash can play H.264 video. Since Flash version 9 released in the Winter of 2007, Flash has the ability to play .mp4/.m4v video. Before Flash 9, Flash could only play Flash video (.flv file extension) files.

As far as video is concerned, this solidifies the H.264 format as the most widely playable video format. It allows a web developer to alternatively allow its web visitors the ability to play H.264 video in the event the browser itself cannot play the HTML5 video format.

Google Chrome / Apple Safari

Both Google Chrome and Apple Safari web browsers support mpeg3 (.mp3) and H.264 (.mp4/.m4v). Safari has one glitch though, it will auto download the media files linked in the audio/video tags, which does bring up a challenge for web developers to deal with.

Internet Explorer

Currently, Internet Explorer (IE) does not support HTML5, but the signs back in Fall of 2009 were obvious that they were planning on supporting it in the future. With the recent blog post announcement for support for H.264 video in IE9 and past blog post announcing MP3/AAC audio support, it looks like the next version of IE is on its way of being HTML5 audio/video friendly. There is only one problem though, IE9 will only be available for Windows 7 and Vista, Windows XP will not have IE9 as an upgrade option.

Firefox and the OGG format

Firefox supports a niche audio and video format called OGG. The reason for this is simple, it doesn’t cost Firefox anything to support OGG formats. Since Firefox is essentially a free foundation and not a real company selling products/services, it does not have the money or resources to purchase licenses to include support for the H.264 video format. From the last post I read about the subject, Firefox would have to pay a 5 million dollar license fee in order to use the H.264 video format and it would still be limited to which versions of Firefox could include H.264 (source based compiled versions distributed through different versions of Linux would not be included in the license for example). It is a bit more complicated than this, but you get the idea why Firefox doesn’t support H.264. Read why Firefox does not support H.264.

The OGG format is a combination of a number of formats, two of which are supported by Firefox. The OGG audio format, also referred to as Vorbis (.ogg or .oga file extensions) is a truly open source audio format. The OGG video format, also referred to as Theora (.ogg or .ogv file extensions), is a free video format based upon a patent by On2 Technologies. As of current the patent behind Vorbis is not enforced, allowing the format to be used with out paying any royalty or fees. Example of a potential Theora problem.

I should point out that both Google Chrome and Apple Safari support the two OGG audio and video formats mentioned above. Internet Explorer, Apple iPod/iPhone/iPad/TV and most other portable media / TV hardware most likely do not support OGG, limiting this format’s reach in the market.

Firefox, H.264 and MP3

Firefox will most likely not support H.264 without help from Apple/Microsoft/Google. I predict by years end one of those companies will sponsor Firefox’s H.264 five million dollar license to include H.264 support in Firefox. There could also be a plugin for Firefox that provides H.264 functionality. More interestingly, Apple/Microsoft and Google hold patents related to H.264 so it is possible they could come together and influence MPEG LA (folks who enforce the H.264 licenses) to give the Mozilla Foundation (Firefox) a special license for using H.264. Who knows what will really happen, but it is definitely to Google’s best interest with it’s YouTube property that all web browsers can play back its video content.

I have no idea why Firefox does not support mp3. Mp3 and Ogg video are identical as far as having patents that are not enforced (no one is asking for royalties for using these formats). As far as audio is concerned, I think it is hypocritical of Firefox not to support mpeg3 but support OGG Theora.

Apple iPod/iPhone/iPad/TV

All of Apple’s products/hardware support both MP3 audio and H.264 video formats.

Android/Blackberry/Palm WebOS

The other remaining popular smart phone platforms support both mp3 audio and H.264 video formats.

Other Internet Connected TV Hardware

Other Internet Connected TV hardware (also referred to as OTT TV/Over The Top TV, Set-Top boxes, and IPTV) such as the Roku add the icing to the cake as far as picking audio/video standards are concerned. All of the Internet Connected hardware devices that are planned or that are already available support MP3 audio (.mp3) and H.264 video (.mp4/.m4v).

Conclusion

I am sure this post will upset some folks (Flash developers, Linux/open source enthusiasts, etc…) and I apologize. I love Linux and open source, but I’m sorry to say OGG is not going to become the standard for media. As for Flash, there is still a lot of cool stuff you can do with Flash including live streams, but Flash as far as downloadable media (new media/podcasting) is concerned, Flash is dead.

Weber Porcelain-Enamel Cast Iron Cooking Grates #7526 fits Spirit E-320 / S-320

If you are shopping for Cast Iron cooking grates for your Weber Spirit E-320/S-320 grill and found that web sites such as Amazon.com and HomeDepot.com and find the documentation says the Cast Iron Cooking grates #7526 fit only the Genesis Silver B and C and Spirit E-310 gas grills, then this posting is for you.

The Weber Porcelain-Enamel Cast Iron Cooking Grates #7526 fits Weber Spirit E-320/S-320 and E-310 grills as well as all other Spirit 300 and Spirit 700 series grills as noted on the product box.

Weber Grates for E-320

For some reason the information that all of these web sites are using specifically quotes the E-310 model, even though the product box says otherwise. If you’re like me and have an E-320 and were worried about ordering the wrong grates, the #7526 is the right part for your grill.

Melanie got a Sandbox!

Melanie got a new sandbox! We were going to get the green Turtle Sandbox (I remember having one when I was young) but found this red Clam held twice as much sand! The sandbox barely fit in Heather’s Prius, luckily it did fit! It can hold up to 6 – 50lb bags of sand (The green turtle sandbox holds 3 – 50lb bags).

Heather had the great idea of putting the sandbox on the deck that way he sand doesn’t kill the grass.

For those who may be concerned about animals using the sandbox, it also came with a lid. :-)

Shopping for a new Gas Grill – Weber for the Win!

Heather and I have lived in our home for just over 3 years now and we have yet to purchase a gas grill. Every spring we talk about it but decide to spend our money on other projects. In Summer of 2008 we built the fence for Ty. In 2009, we re-planked the deck. This year finally, we don’t have any major planned home improvements, which means I’m getting a grill! :-)

Before I jump into the research, I’ll explain my choice.

Weber Spirit E-320

The Weber Spirit E-320 model met all the needs I had for a grill except for the price. I decided it was worth the additional $150 to get a better quality grill.

You can read more about specific features else where. Some of the big items for me was the side burner, solid aluminum construction, enclosed area for the propane, and heavy chassis. In addition, you can find many parts/accessories to customize this grill if you ever wanted to. The grill comes with porcelain coated iron (see note below) grates, but you can purchase 1/4″ thick stainless steel grates as well. I also liked how the drip pans worked. As far as maintenance is concerned, this grill should be rather low compared to most.

Research

I did a lot of research on grills and I sure learned a lot. I used the following factors when I considered each grill: customer reviews, grilling features, quality and priced under $400. I will not waste anytime further in the quality issue, I quickly discovered that if you want a quality grill you’re going to have to pay for it.

As for quality, I judged the construction of the grill chassis (legs, wheels, etc…) to determine the quality. The only grill under $400 I could find that actually felt sturdy are the Weber Spirit E series  models. All the other grills I looked at would easily flex/bend. The grilling surface (also referred to as the grates) was one other factor, which I quickly discovered the quality of the grate wasn’t necessarily associated with the price of the grill.

For grilling features, I primarily want to use the grill for cooking hamburgers, steaks and hot dogs. Chicken, pork, fish and other meats are secondary. Heather also expressed interest in having a side burner in case we wanted to use it for cooking something in a pot or pan. Based on research, either stainless steel or porcelain coated cast iron grates are preferred for grilling. The wider the grill lines the better. Narrow/thin grates will not cook as well or hold the heat for as long as thicker ones. The heat plates are also a factor (I explain these a couple of paragraphs down).

Grills seem to pride themselves on is the number of “burners”. I think this number should be relative to the size of the grill, but many brands sell essentially the same size featuring between 2 to 6 burners. I decided to eliminate this as a feature that improved the grill over another.

Grills do not seem to advertise their heat plates (Weber calls these Flavorizer Bars) very well (this is the metal or porcelain coated iron/steel covers over the burners). When comparing grills, take off the grate and look at the construction that is immediately under the grates. You should be able to easily remove a plate of some shape (usually shaped in an upside down V or oval with the edges running down like a roof). You will need to remove and clean these on occasion. Many of the sub $150 grills don’t even have such plates, which means the flames from you burners could directly hit your grates and food during grilling. I did not include my opinion of the heat plates below since I don’t have any cooking experience on any of these grills to know which design is better/worse. But All of the grills have some sort of heat plate.

Weber

The Weber brand grills had the best customer reviews. The quality of the construction and materials uses in the chassis also topped my list. Price though scared me away from all but the Spirit E-210 model initially.

Spirit E-210 ($400 retail): This grill met my primary requirements, nice grates and quality. This grilldoes not include a side burner.

Spirit E-310 ($500 retail): Essentially a slightly larger version of the E-210 model, it also does not include a side burner.

Spirit E-320 ($550 retail): This grill is perfect for what I am looking for except that the price,  $150 out of my range.

Char Grill

Grillin Pro 3001 ($214 retail): The quality of this grill just fell flat. It does have porcelain covered iron grates, but the thickness of the grates and the quality of the coating is a bit of a disappointment. For a grill in the same price range, the Kenmore and Brinkmann models are better.

Sears Kenmore

Doing some research I found that most all of the Kenmore brand grills are manufactured by Ghar Grill. They are unique however, there are no models that are labeled with both brands that I could find.

4 Burner Gas Grill ($250 retail): A friend of mine owns a similar one to this grill and he loves it. I took a look at a model slightly more expensive and found that the materials for the grill chassis has been rather cheapened compared to my friends older model. I could only find one review online where someone mentioned that the materials used in the Kenmore Grills was cheapened in order to lowre cost. I’m not sure how true that is, but the quality of the grills you can buy today in this price range have rather cheap construction.  Both the chassis and the grates seem to be of a better quality than of their Char Grill counter parts.

There are other variations of this same grill on Sears.com.

Uniflame

I’m not even going to link to the models. These are pretty cheap grills and the grates show that. Main thing that turned me away instantly was the steel coated porcelain grates.

Brinkmann

4 Burner 810-8411-5 ($200 retail): Not a bad grill, quality of the construction was the best out of all of the grills I looked at that were $under $300. Unfortunately, it still was not as rugged. The grill itself felt rather light weight, so light that it could flip over easily in moderate winds. The grill was very large as well, so if you’re interested in the largest grill for your buck, then this grill may be for you.

Ducane

Affinity 3100 ($475 retail): Very similar to the Weber E-310.

Affinity 3200 ($512 retail): Very similar to the Weber E-320.

I was unable to find a retailer in the area that sold this brand grill. I later found on-line that Ducane is a subsidiary of Weber. Customer reviews are about as equal for this brand as they are for Weber. If you can check out a Ducane grill, please leave a comment of your thoughts on them.

Conclusion

There are a lot of grill options out there. Had I not been able to pay the extra $150 for the Weber E-320, I would most likely have gone with either the Kenmore 4 Burner or the Brinkmann 4 Burner grills.

So what kind of gas grill do you have? Do you like/dislike it? Do you recommend a brand or model?

Update on April 29, 2010

The Weber Spirit E-320 grill sold on Amazon.com does not come with porcelain coated “iron” grates. It appears the only Weber Spirit S-320 sold exclusively at Home Depot includes porcelain coated “iron” grates. The special S-320 from Home Depot is only $30 more and comes with both iron grates instead of steel and stainless steel through portion of the grill lid. If you want iron grates, this is the best deal. If you’re like me and saved money on shipping ordering from Amazon.com, you can get a set of Iron grates for $70 online and have 2 sets of grates. From what I read, the iron grates and the steel grates have different advantages. The steel warms up much faster so if you’re doing some quick cooking the steel may be better for you.

Skyline Chili Connoisseur Club Tweetup Today!

If you’re following my twitter @AngeloMandato, then you may have seen my tweets about going to Skyline Chili Connoisseur Club Tweetups. Today (March 11) is the official March meetup at the Columbus – Bethel Road location (5 minutes from my house!!!). If you’re up for some Skyline, we’re meeting up at 11:30 am. :-)

What’s Skyline Chili?

If you never herd of Skyline Chili, it’s a restaurant chain out of Cincinnati, Ohio that focuses their menu around Cincinnati style chili. Cincinnati style chili is not at all like your typical chili. It doesn’t have pinto beans, or any beans for that matter and is much thicker in consistency. It is a meat based chili with some spices that give it a very unique flavor. Cinnamon is a key spice, but it doesn’t have your typical sweet cinnamon flavor we’re accustomed to with most cinnamon based foods. You definitely have to try it to appreciate the flavor.

Skyline Chili is one of a number of businesses in Cincinnati that sell Cincinnati style Chili. Skyline is the only chain that I know of that has branched out of the greater Cincinnati area, you can find locations in Northeastern Ohio, throughout Kentucky and in parts of Indiana.

My favorite is called a 3-way which consists of spaghetti with chili and cheese on top. My wife heather loves the coneys with everything (hot dog with chili, cheese, onions and mustard. They also have chili cheese fries, burritos and a number of other combination.

My favorite Skyline Chili location is the one on the corner of Clifton and Ludlow Avenue near The University of Cincinnati. Awesome atmosphere, chili is consistent in flavor every time we visit, and it’s located in na pretty cool spot of town.

The Connoisseur Club

Since August of 2009, every 2nd Thursday social media fans of Skyline Chili meet at the Skyline Chili Columbus Bethel Road location for lunch. For most, this is no big deal, but for me this is great! Ever since I started working from home I rarely leave the house during the day. I typically work through lunch and never really socialize with anyone until Heather and Melanie come home. Now once a month I have an opportunity to go out, get some Skyline and talk shop!!!

The 3 Skyline meet-ups that I’ve attended have at least 20 attendees. There is a good combination of folks who come just to have lunch and talk about what they are doing and some folks who come to exchange business cards and network.

Thanks Rocky (Rockson) for organizing the meetup!

Papa Johns Pizza’s Cinnapie Disappointment

So I just ordered one of these Cinnapie’s from Papa John’s and was very disappointed to see the icing already added. I’m not sure if they compare themselves to their competitors but every where else puts the icing on the side. On top of that  I thought ordering Extra icing would mean I would get a package of icing on the side to dip the slices into. The woman at the register told me no, they just put extra icing on it. Well now I am home and I don’t see much icing on this cinnamon pie. I’m afraid to find out how much icing they put on these things when you don’t order Extra icing LOL.

And yes Heather is having the last laugh, she told me not to even order it! LOL

Update:  Heather just noticed the coupons on the pizza box expired January 31, 2010. I think the owner needs to stop showing off his Camaro in his TV commercials and do an episode of that Undercover Boss show to get his ship back on track.

Firefox Extensions I Use

I’m often asked what Firefox extensions I use in my web browser. For those who ask, here you go.

Basic plugins that anyone may like:

  • Gmail Manager – check and manage multiple Gmail accounts
  • History block – prevent some sites from crowding your web browser history
  • Echofon - Twitter client (formally known as TwitterFox)
    • I’m looking for a better Firefox Twitter client, please comment if you know of one.
  • PDF Download – Decide whether you rather download or view PDF
  • Tabs Open Relative - Open new tabs to the right of your current tab

Plugins specific to web development:

Dell Studio 17 with i7 Intel Processor Shipping/Delivery Delays

On October 20 I ordered both my colleague and my wife (for her birthday which has already passed) Dell Studio 17 laptops with the new Intel i7 mobile processors.  The laptop is equipped and priced comparably to other 17″ laptops made by Toshiba, Sony and HP. Both my colleague and my wife are accustomed to Dell laptops so the decision was made to order the Studio 17′s from Dell rather than change to other brands.

Note: The only difference between my colleagues Studio 17 and my wife’s Studio 17 is the processor. My colleague opted for the faster Intel Core i7-820QM Quad Core while I got my wife the Intel Core i7-720QM Quad Core Processor. As you read on you’ll find out why this is an important detail.

The Order Process

I ordered the laptops in the late evening of October 20th. When I was in the check out process, the expected “ship” date for the laptops was November 10th. My first frustration came after ordering both laptops and finding that this date was moved back to the 11th on both during the checkout process. Okay, one day, I can deal with that.

The second part of the order that got me frustrated was how the pricing of shipping is calculated. I first ordered my colleagues computer, shipping overnight was going to cost $40, where 2 day was $24 and 3+ day was going to be $16. At the time I ordered the laptop, I figured the laptop would just arrive in time (Thursday, November 12) for the conference we were attending that weekend. With the changed shipping date after checking out, this meant I should have selected the overnight option for $40 rather than the 2 day that I did.

Then when I purchased my wife’s Studio 17, shipping totals were way different, $24 for 1 day, $16 for 2 day and $8 for 3+ day delivery. I then decided to do 1 day since the price difference wasn’t that big. That’s when I started wondering how the shipping total was being calculated. My colleagues order had a mouse added to the order that cost $14. Adding that item nearly doubled the shipping. Had I known that, I would have not ordered the mouse from Dell and just went to Microcenter and got a comparable mouse. It wasn’t till after I placed the second order, then re-assembled the 1st order in their shopping cart that I confirmed that Dell increases the shipping based on each item added. If you don’t watch the shipping line item in your shopping cart, you would never know the factor one other item puts on the total shipping.

Changing Shipping Method of my Order: Not Allowed

What’s more frustrating was calling Dell and trying to change the shipping method on the first order. I will not even talk about how rude the call center folks are but you can definitely tell Dell is still using call centers outside of the United States. I won’t even get into my opinion of that, but lets just say if you want to do business somewhere, put your support staff in the same place please!!!! At the time I was willing to pay more and even expected to have to pay some sort of order modification fee. Instead I got a cold reality that calling for support really meant calling to hear someone tell you no.

Expected Ship Date Came and Went

As November 12th (the date Dell switched the ship date for the order to upon checkout) came and went, no status changed on the dell.com web site for both orders. The next morning, I got separate emails from Dell that both orders have been delayed exactly one week. After passing on the bad news to both my colleague and wife, I decided to just wait till next week.

According to the email from Dell, both computers will now be shipped on or before November 18th.

Conclusion for Studio 17 with the i7-820QM Quad Core Processor

On November 16, my colleagues computer was finally shipped and he received it on November 18th. Sadly, no apology letter or any token of appreciation for waiting was included in the shipment.

Current Status of  Studio 17 with the i7-720QM Quad Core Processor

This computer has been delayed another 12 days and is now scheduled to be shipped on or before November 30th.

Customer Satisfaction

The emails I’ve received for the shipping delays included a new phone number I can call to talk to customer service for customer satisfaction. This is where the last straw has been pulled by Dell. If you tell me to call a number and wait on hold while being transferred 3 times to find out the person I end up talking to cannot do anything for me, then why waste my time? Where’s my satisfaction coming from with this pointless call? The way the email is worded, I fully expected to call this new number and have someone say sorry with an explanation and give me something, if not something of value, like a token gift by mail such as a mouse pad that says Dell on it or even just a formal snail mail apology letter. If Dell was really on their game they would give me a substantial discount on my orders for the inconvenience. If they have any intention of maintaining a reputation, they should discount the orders to the wholesale value of the parts. Yes, Dell would loose their profit and cost of labor on my order, but I think that would be fair for missing customer expectations and is a common customer service solution in other businesses.

Why the Delay? Dell Will Not Tell You But I Can

If you search forums, in particular Dell’s forum as well as other PC forums you will find a number of threads of folks complaining about their delayed orders. I’ve found threads for the Studio 17 as well as for the Studio 15 and Studio XPS 16. What they all have in common is the i7 processor. I wasn’t going to blog this as the reason because technically, it’s still not enough evidence. Well thanks to my colleague wanting the slightly faster i7 processor, I’ve now confirmed that the processor is the reason for the delays.

Dell.com Ship Estimates for New Studio 17 Orders with i7 Processor Questionable

What’s the most disturbing is the estimated ship date Dell posts next to their products when you’re customizing your computer. I’ve gone back to Dell.com and observed ship dates that don’t line up with my experience. If my estimate is right, if you order a Dell Studio 17 today with the faster i7 820QM, you may just receive it by Christmas. If you’re ordering the processor with the i7 720QM and you expect to get your laptop on 12/8/2009 as Dell estimates, good luck. I’ll tell you right now you will not get your computer by Christmas unless something seriously changes with Dell. Remember, It is now estimated for orders placed on October 20th that they will be shipped on November 30, so how can an order being placed now with the i7 720QM processor be delivered by Christmas, let alone the date they promise? Dell needs to catch up all their October orders, then all their current November orders before yours is shipped. If you want some advice, take a look at a Toshiba, Sony or HP 17.4″ laptop.

What is Intel Doing About the Shortage of i7 Processors to Dell?

I have no clue if there Intel has a shortage on their processors, but what is obvious is Dell has a shortage of Intel i7 processors. For me, the buck stops at Dell, I blame them completely for offering a computer that they cannot deliver timely. But I am curious, is the issue between Dell not ordering enough for their demand or is Intel having issues producing enough of the processors?

Dell Phone Support Suggestion

Eliminate phone support all together or move it back to North America and empower the support staff. I was upset when I learned that the phone support was outsourced to India many years ago. I’m even more upset when I call and the script they are given to read always ends with “I cannot help you sir”. Why even have a phone support line if they can’t provide support? I say eliminate it completely and pass on the savings to us customers. I honestly believe that after this Holiday season you’re going to need to provide substantial discounts on your products in order to keep what customers you have after this delayed ordered fiasco you’re having.

I wouldn’t have a problem paying $50 more for a computer if I knew I could talk to someone on the other end who lives in the same part of the world I do, who appreciates the same television shows, experiences the same holiday shopping season and just knows the difference between talking to someone from Texas to talking to someone from Ohio (for example Coke/Pepsi is called “pop” in most of the Midwest). There’s a part of the customer service that is personable that is completely lost by Dell. When I call up my cable company for example, sometimes I talk to someone from Toronto, sometimes someone from right here in Columbus. Either way, part of the conversion is defused by talking about hockey or college football.

The other part of the customer service equation is to empower your staff to be able to help the customers. Give them the ability to send apology letters, send small apology tokens like a mouse pad or some other dell corporate swag, or even give them the ability to give customers a discount for their dis-satisfaction. Let them change the orders to some degree. I understand that once an order is placed we shouldn’t be able to change the processor or major components, but it should be easy to change other things within a 3 day window before assembly. Go ahead and charge an order change fee along with that, folks will understand and it gives you a new revenue stream. Lastly, don’t BS folks like me that the shipping method cannot be changed, I’m smart enough to know you don’t print out the shipping labels till the package is ready to be shipped.

Some interesting links on related Delayed Dell Shipments

http://www.theinquirer.net/inquirer/news/1562314/dell-shipping-i7-studio-xps-laptops

http://en.community.dell.com/forums/t/19300240.aspx

http://en.community.dell.com/forums/t/19301350.aspx

http://en.community.dell.com/forums/t/19305046.aspx

Are you still waiting on a Dell laptop with an i7 processor? Please leave a comment, tell me about your experience!

UPDATE: November 23, 2009

My colleague’s Studio 17 currently does not work. When he finally got to turning it on Thursday evening, it was beeping an error code. The Studio 17 came DOA (Dead On Arrival). At present he is waiting for Dell to come and replace both the processor and the system board. I will be posting a separate blog post soon with an update on his Studio 17.

I’ve subsequently canceled the Studio 17 on order for my wife and promptly ordered the HP Pavilion dv7-3080us from NewEgg.com. It is comparable 17.3″ notebook computer with the i7 processor. It is nearly identical feature to feature except the HP comes with a twice as large hard drive (500GB), additional 2GB of memory, media remote control, and a blu-ray player/reader.  As far as cost, this machine is about $200 more than the Studio 17 I had on order. The only feature it does not come with is the back-lit keyboard. Her computer will be arriving anytime today.