This is the second time I have had to deal with a claim with Home Buyers Warranty, also known as HWB, 2-10, two dash ten, two ten and 2 10. Web site: http://www.2-10.com. The claim system is setup for local repair companies to make money with initial trade fees. Our trade fee is $50 for each claim. The claim system does not appear to encourage quick and prompt repairs.
The first time I filed a claim with them, it was for a pipe that froze in the house. They had a repair man come to the home within the next morning. He had asked me what caused the pipe to freeze. Well even though the house design is flawed which, in my opinion, allowed the pipe to freeze, the actual freezing of the pipe was caused by an act of nature which is not covered by the warranty. I recall he told me then and there the Warranty will most not approve this repair. Through the ordeal I had to pay the trade fee of $50. Great, I was out $50 and had to fix the problem myself. Even though the warranty implies it covers problems that may occur with the plumbing in your home, if there is a way out of the claim, this company will take it. As far as I am concerned, the pipe would not have froze if the house was designed right. The weather only exposed the problem. Lawyers win the day though, as their terms are written so they can claim otherwise.
The more recent claim (#2305438) is for the air conditioning unit. When I filed my claim Monday night they had a repair man out to the home (company info: Energy Group Heating and Cooling) the following Tuesday morning. I also paid them the trade fee of $50 for the visit. The repair man swapped out some parts (a capacitor and some sort of booster for the capacitor) and at first the air conditioner started to work. The repair man was knowledgeable and friendly.
The next day (Wednesday) the air conditioner failed again. I called the Home Buyers Warranty that day. The following morning the repair company called and let me know that they are waiting for Home Buyers Warranty to authorize/approve the replacement of the AC compressor.
The following morning (Today / Friday) I decided to find out the status of my claim and called HWB’s 1-800-775-4736 number. This is where I started getting the run around. I called and spoke with a claim rep, he then said there is no record of any further approvals for repairs for my claim. He then transferred me to a department that handles claim approvals/authorizations. A woman answered with some odd accent or echo, then bam she hung up on me. The hanging up while waiting for someone within the approvals department repeated a few times till finally I started calling other departments at HWB. The last woman I spoke with worked in the service provider department. I insisted on leaving my information with her rather than calling and getting hung up on. At this point, I am still waiting for a call back from them on what the deal is. Calls were placed between 11:00AM to 2:00PM. Nearly 90 minutes according to my Verizon wireless phone.
Hopefully a supervisor will call me soon and prove me wrong and that all the crap they put me through today was some other sort of problem. I will keep everyone posted.
In the mean time, I spent $100 and got a wall AC unit for the computer room, which is less than adequate.
Post updated on August 6, 2007
Later on that Friday, at 3:47pm I was contacted by Art (Arther) in the customer service department. He told me he would contact the assigned contractor and get the repairs straightened out that afternoon. I waited all weekend for some sort of status on the repair for the AC. Today, at 9:17am, I called the contractor to find out the status of the repair. The secretary told me that the repair man was currently on the other line with the warranty company finding out what repairs they will authorize. I told the woman on the phone that I eagerly awaited an update from her on the status of the repair. I have not received a return call.
In the mean time, I’ve contacted the Ohio Attorney General to see what I should do next. Hopefully someone will tell me what will happen with my claim (#2305438). A timely answer at this point would be greatly appreciated.
Post updated on August 8, 2007
I’ve talked to our buyers agent and he has been extremely helpful with this matter. If you are shopping for a home, I highly recommend you find the best buyers agent in the area, they truly work for you and you only.
Yesterday I talked to the owner of the local contractor. He was sympathetic to the situation and said he would personally contact the warranty company to get the parts approved. He promised to call me back the following day.
Today at about 2pm I decided to called the contractor rather than wait for his call. I spoke with the secretary. She instructed me that either I could wait for the warranty company to call me to authorize the repair or I could call them. I asked the secretary to put together any documentation of what they have sent to the warranty company in case I get the run around.  I then called the warranty company. It took a while but I eventually go tto the right department and was able to authorize the repair. I agreed to pay $280 for the disposal of the compressor and the freon.  I wanted to get a timeline for the repair and the person I spoke with to authorize the repair was unable to give me an estimate. She transferred me to a customer care department. I remained on hold for 20+ minutes. I then spoke with someone who was striaght up with me and told me the contractor shoud receive the part within 5 days. I presume this is 5 business days. I then called the local contractor and let them know they should be receiving the part within the next 5 days.
Through all of the correspondence today, I was given the advice to call the warranty company on a daily basis to check the status of the ordered part. I am taking that advice and plan on calling them at least once a day to find out if the part was shipped.
The Ohio Attorney General’s office called me today as well. They are sending me forms to fill out and file with them. If the warranty company follows through with the repair, I will not file a complaint to the Attorney Generals Office. From my stand point, they are pushing the envelope as far as they can but unless they screw up completely I have to give them the benefit of the doubt.
August 13th, 2007 at 2:57 pm
I came across your posting. I am currently having the SAME issues since Aug 2. What is the status of your AC being fixed to date?
August 17th, 2007 at 12:38 pm
I AM HAVING THE SAME PROBLEMS. I LIVE IN GEORGIA WITH 100+ TEMP. MY UNIT IS 15 YEARS OLD. CANNOT GET UNIT REPLACED. CONSTANT CLAIMS AND THE OWNER OF THE HEAT A/C COMPANY HAS MADE SEVERAL RECOMMENDATIONS TO HAVE UNIT REPLACE. 2-10 FIRED MY CONTRACTOR WHO HAS ALWAYS BEEN GREAT TO WORK WITH…. ANY HELP OUT THERE TO TELL ME WHAT MY NEXT STEP SHOULD BE.
August 21st, 2007 at 9:10 pm
So…i used to work for 2-10. The place doesn’t care about people or their issues and it’s not the employees that don’t care, it’s the company. The contract is to the nail and EVERYTHING has to abide by it, employees are not allowed to go against it. I quit because i felt bad for people who had to put up with their crap. I wouldn’t recommend it to anyone.
August 22nd, 2007 at 9:47 am
This must be standard procedure. We had an AC unit stop working in one of our childrens home. In AZ it is a life threatening situation as the heat has been ranging between 110 and 115.
1st call - warranty was denied as the technician diagnosed the problem to be the unit was overcharged. We requested a second opnion and this time it was a capacitor that was bad and the claim was approved.
Next visit the capcitor was replaced and the unit did not work. It need a new compressor.
Compressor was ordered and replace 2 days later unit did not work. The technician returned and stated HMS 2-10 sent a faulty capacitor which blew the compressor again.
A new capacitor was placed on the unit and again it did not work. 2 days later the compressor was now faulty and we are waiting.
There has been a total of 6 visits to the home, initial diagnosis, 3 cpacitors, 2 compressors and still no AC. The contractor states 2-10 is sending bad parts, 2-10 is stating it is the contractor in the end we have no AC for 12 days now.
I guess I know what a ping pong ball feels like now.
If there is anyone that cares at 2-10 I can be reached at breweraz@cox.net
Very frustrated
Tim Brewer
September 5th, 2007 at 10:41 am
My situation has been resolved with 2-10. I will agree with everyone that they are difficult to work with. I do have some advice.
Contact Everyone
Contact everyone who is or could be involved in your situation. I contacted my Realtor, the local contractor and 2-10 on a daily basis until they approved/authorized the repair. Don’t be afraid to contact your Realtor, they made 3-6% of the value of your home. They can work another 10-20 minutes for you. If you have a Realtor like our Buyers Agent, they will want you to contact them when this stuff happens. I don’t know for sure, but I don’t think 2-10 is going to be recommended by him in the near future.
Patience
After about 1 hour of being on hold and getting hung up on, I would get very angry. The best thing I did was stop and walk away from the phone for 20-30 minutes. I found calling 2-10 at different times of the day was quite affective. After the first week of what I called ‘The Siege’, I contacted the Ohio Attorney Generals office and had them send me information so I could file a complaint. For some reason the psychological idea of getting someone with big guns to help you with your problem really gave me a boost and helped me keep making the calls a little longer.
Don’t Mess Around
When I would call 2-10, I found the calls went directly to someone who was like their first level of defense. They don’t seem to know anything past entering a claim. Best thing to do when the first person answerer the call is ask to be transferred to the authorizations/approvals department. Don’t even let them try to help you, insist on being transferred. You can expect at least a 10 minute wait for the first person to answer, and another 10-20 minutes until someone in the authorizations department answers.
Gather Information
Get all of the information about your appliance that you can before making your calls. During one of the calls, I found out that 2-10 claimed they did not have enough information about the AC unit and they were waiting for the local contractor to call with the information. I gave them all the information they needed right then and their so there would be no more delays. This is not hard to do, I used my camera phone and took a few pictures of the label on the AC unit and had those open on my computer when ever I would call 2-10.
When you are on the phone with 2-10, gather as much information with every call in a notebook, record the time and be as detailed as possible. In the event you can’t take it anymore and contact your state Attorney General, you will have a wonderful diary of the entire process that will make any Attorney’s eyes glow with excitement.
Conclusion
2-10 did resolve my claim. Lucky, they resolved the problem just before I was about to break down and file a complaint. Keep at it and don’t give up. If you have $100, buy a wall unit and migrate everyone into one room. This is why I called the whole ordeal ‘The Siege’, as we pretty much lived in one bedroom for 2 weeks.
September 9th, 2007 at 9:18 am
I have 2-10 and had a difficult time too…
I live in suburbs 40 minutes south of Atlanta. My AC unit was dripping everywhere in the attic and starting to ruin the drywall above the garage (luckily). The first service co they called couldn’t get out quickly because they are close to the city of ATL. So he said he would call me the next day. After i tried calling him w/ just a vm option i waited a couple days to see if they would contact me until finally calling back the claims dep. and they had canceled their work order without letting me know. So I told them that i needed someone more local to come cuz noones going to drive through atl traffic to come to the boondocks. They set-up another service co. and said they would be contacting me within a few days. They did not. Me being the patient person I WAS! I waited for the call. All the while the sales department at 2-10 is calling me wanting me to re-new. So I explained to him that why would i when my first and only claim that i have made with 2 years of having the service is being a headache? He offered for me to pay to continue for one month and he would waive the trade fee on my claim.
I had to go out of town with family issues on 8-30 and didn’t return until 9-4. The people were supposed to contact me via cell phone so I could get someone to comeover the house. They never did. On 9-6 the problem with the unit was so bad that it quit working.
We were out of A/C in GA hot temps. I called that night and they said they would have someone call me. They did not. So I started making phone calls first thing Friday. The people that 2-10 tried to set-up couldn’t get out until Monday pm and once again were in the city.
So I called a local “out of network” company who came out on Friday. I called 2-10 to get a auth# after he had checked it out and the bill was $350 where 2-10 would only pay $90 of. And they wanted me to give him the check for the trade fee!!
After explaining the situation til i was blue in the face I was able to get the trade fee waived like the salesmen had said it would be and more covered. I am still out some unexpected funds though.
I did not have a good experience dealing with a claim from 2-10. My A/C is working thanks to the wonderful local company i chose but to no help from 2-10. I am now wondering whats the point?? All other appliances in my home are either Newer or so old that I will replace (ie dishwasher and stuff). Why should I pay $550 a year to a company and trade fees when i have a claim then whatever costs that they don’t cover?!? In the two years that I have had them I could have put that ~~$1300 towards a new system if needed it???
Sigh.
Any advise???
September 24th, 2007 at 9:17 am
Had policy for 3 years, ac went out, their service company came 30 miles to repair, said condenser was stopped up, not covered by warranty. Had to pay service fee of $65 and additional $280 to have condenser cleaned by their service guy or it would no longer be covered by warranty. My AC service said unit needs to be replaced, it has been in the home since 1966. Contacted by renewal in May of this year, wasn’t going to renew but my oven, refrig & dryer was in need of repair. Filed claim in May of 2007, it is now last of September, on phone with their service people from Atlanta and 2-10 at least once per week. Still waiting for parts. Replaced refrig which I could have paid for with payment to 2-10. Contacted insurance commissioner today, sending forms to file a complaint. GA law is they have to do repairs within 60 days after fileing proof of loss.
October 17th, 2007 at 5:11 pm
I also had a problem with 2-10 HBW. In my case it was a newly built home and the builder included an HBW policy. The policy came after closing. Had I seen what it was about before buying I would not have thought it was much of a “warranty!” There were pages and pages of exclusions and exceptions, some whihc were contrary to each other. On a new house you would expect either the builder or warranty co to have to correct defects, especially code violations. What we learned was that code violations were excluded from warranty coverage by HBW. The city didn’t enforce codes on builders they told me.
After years of fighting we finally settled but we almost didn’t thanks to the mandatory arbitration clauses that are in most warranty policies. Even though we didn’t sign the contract to buy this policy–our builder did–it was enforceable on us. The only way we got out of arbitration was a little known federal regulation that said we could sue because we had a government insured mortgage. (24 CFR 203.204(g)) The very fact I remember the regulation should tell you how many times I had to quote it to get out of arbitration with HBW! They knew it was in effect but were not going to honor it. It took years but we finally settled with the builder, HBW, and insurance co. We have expensive defects so giving in was not an option. Had our complaint “only” been over a few thousand dollars I doubt I could’ve justified making this battle my full time job for years. Had all the parites responsible for the house done what they promised they do in the first place, we’d have resolved it within a few months.
Bottom line, avoid arbitration; it’s usually rigged in the warranty company’s or builder’s favor. Thankfully we found out about that in time. Many do not. And get a new house inspected by someone really qualified like a structural engineer. A regular home inspector may not know enough. New houses, even those with a “warranty,” can have serious defects that a non professional would not be able to recognize. Don’t count on codes, warranties, laws, or any of that. Make sure it’s right before you close and don’t expect anything to be done without a big fight, after closing.
November 14th, 2007 at 12:07 pm
I am dealing with 2-10 right now, and they are HORRIBLE. They dispatched a contractor who cashed the service check and never called or repaired anything! AND 2-10 PAID them after I called them multiple times to tell them that the contractor was not returning my calls or completing the work. When I finally reached an actual person at 2-10 (Rachelle) she told me it was my responsibility to find another contractor and get an estimate and then submit it to 2-10 to prove the first contractor could have done the work (they told 2-10 the part was on back order, yet they submitted to 2-10 that the work was completed and were paid!).
I can’t find a single direct line to anyone - including management! I HATE this company
December 17th, 2007 at 3:00 am
I have been having a similar problem with this 2-10.com company as most of the problems that you guys are suffering from.
They have been giving me the runaround to fix my AC unit in my apartment. But here is what I did, I filed a complain against the 2-10.com company with the Better Business Bureau.
It is the only way you can get your voice heard against this company and their misleading promises and false advertisement.
It is so easy to open a case with the Better Business Bureau(BBB), you all just need to go to
https://odr.bbb.org/odrweb/public/GetStarted.aspx
and look for the 2-10 company in the BBB data base. Don’t let them get away with it, and file a complain.
Good Luck everyone
January 19th, 2008 at 3:29 pm
I bought a new home with a home buyers warranty through 2-10. We really thought it sounded good. Realize when you purchase a new home with this warranty you give up your civil rights through the courts. This means you must go through arbitration and use the company 2-10 requires which is CAS (Constration Arbitration Service) which has been a joke in our case. It has taken 4 years to get to arbitration…yes, 4 years. CAS arbitrator Scott Mers has shown up for arbitration completely unprepared with the paperwork which cost us $2000.00 due to our witness having to be paid. We had to get new reports which cost $3000.00. When we finally had arbitration it took 3 months to get results and there own guidelines state that verdict must be rendered in 30 days. Let alone the fact that CAS allowed the builder to bring person’s not on witness list to testify or have input in the process. We have $130,000. damage to our home that includes our home washing away on a hillside, the driveway is dangerous to say the least, the plumbing leaks and backs up, the electrical does not work right, the upstairs telephone lines don’t work and never have (on a brand new home). Please be aware and check out 2-10 Home Buyer’s Warranty thoroughly before you purchase it for yourself or through a new home deal. My experience is….it is a money making scam, let alone the builder issues with Michael Hendrickson Construction in Birmingham, Alabama.
January 19th, 2008 at 3:31 pm
I am sorry for the error CAS stands for construction arbitration services.
January 28th, 2008 at 12:21 pm
I am under contract with a house that has a 2-10 warranty. Is this a bad thing or if I keep all paperwork records and follow the steps is it ok. I was trying to find as much information as possible about this warranty then I found this site. Should I be really worried?
January 28th, 2008 at 3:11 pm
I’m not going to make any endorsement for or against 2-10 or any warranty company for that matter. I don’t want to receive a cease and desist letter and have to file with the Electronic Frontier Foundation to protect my rights as a blogger.
I will say, you can’t get something for nothing and if you think paying $400 will protect you completely then your up for a surprise. It doesn’t matter who the warranty company is though, the warranty is not the same as Insurance. If you really want to protect your home, talk to your Insurance agent and plan on your warranty as just that, not necessarily a guarantee but something to fall back on rather than nothing at all.
February 15th, 2008 at 7:30 pm
I am the owner of a very reputable hvac company in the metro Atlanta are. We have been working with 2-10 for almost 3 years. I will tell you the company really does care about it’s customers and will do everything they are supposed to do. There seems to be a misconception about what a warranty company is. This is not “insurance”. The warranty will not cover failure due to any sort of neglect. The warranty has no problems repairing or replacing systems which have failed under normal wear and tear circumstances. Upon our findings, most service calls from the warranty company are due to lack of maintenance (IE failure to replace filters, failure to have preventative maintenance performed per mfr specifications, etc). This warranty company is far above most out there in customer service. They usually dispatch calls in a timely manner. There are times which our area experience extreme temperatures and we completely understand how uncomfortable it is in your home, we are in homes without a/c constantly! Our goal as the contractor is to provide you with service as soon as possible.
Going back to 2-10 HBW - they have thousands of very satisfied customers. Be assured this is a reputable company.
March 18th, 2008 at 4:12 pm
I am a real estate broker in Iowa and I was introduced to 2-10 by a client that moved here from Tennessee that had great service from 2-10. He insisted on using this company for his warranty on his purchase here. He had excellent service and ever since then I have been using it. The send me a post card when ever one of my clients has a claim and tell me how they addressed it. I’ve never had anyone with a bad experience in the 4 years I have been using the. I do not take the “kick back” that warranty companies offer the agents to use them. I pass that savings on to whoever paid for the warranty.
April 2nd, 2008 at 12:49 pm
I’m a Realtor in Columbus, OH. I’ve never worked with 2-10 Home Warranty Company. I had a meeting with a rep from the company about a year ago. I tried calling her for some additional follow up, marketing materials, etc., and I got no answer after 2 to 3 voicemails. I didn’t think the company was crap, I thought the rep was! I hope everyone who has issues with 2-10 gets the issues resolved! BEST of LUCK to you all.
April 17th, 2008 at 11:48 am
2-10 HBW is the most dishonest corporation that I’ve ever had the displeasure of dealing with… from denying my claim multiple times, each time for a different reason, to waiting 20-30 minutes to talk to someone only to be transferred and then hung up upon. (This happened multiple times.)
My furnace gave out in the winter and 2-10 ignored several claims I submitted online. It literally took me weeks to get someone out to the house. I had a 16 month old child and pregnant wife at the time. 2-10 HBW has no shame.
I have never sued anyone but I am taking 2-10 HBW to small claims court because they have done everything in their power to not pay my claim. The worst company, ever!
May 6th, 2008 at 3:19 pm
As we have already wasted enough time dealing with this company, I will keep my comments short and to the point.
We found the following:
Contractors sent to your home are not neccessarily going to be any good (some were great, some were dishonest and lazy)
Customer service at 2-10 is a JOKE
General politeness and professionalism are not required for staff (including management)
If you choose this company, be prepared to spend numerous hours on the phone trying to resolve issues that should not have originally occured
May 10th, 2008 at 7:12 pm
Wow you all are talking about your air conditioners, which is bad enough but, our problems go MUCH deeper. I have an air conditioner that is not big enough to cool/heat my house so my kids rooms are 5-7 degree difference then the rest of the house. I have mounds in my floors the contractor calls then “dips” I have dry wall that isn’t even nailed into studs, no door in my house shuts right, they all have huge gaps. I have had windows break out, plumbing that backs up in the bath tubs, walls that are sinking in and ceiling that are sucked in. I have two bathrooms both of them with water damage due to the showers being put in wrong. My house is not even two years old BUT, the 2-10 HBW has tolerance and everything described above “meet tolerance”, which in turn means we are stuck with this terrible house. I have requested the paper work for arbitration, sent the certified letter, got it back this week because it was “undeliverable” I have sent several letters to them, seems strange that now when I am filing arbitration I cannot get the paper work. We are running out of time to file arbitration, the customer service rep we are dealing with, is never in the office, how convenient! We will be contacting the Georgia Attorney General this week.
I have been repeatedly told the 2-10 warranty benefits the home buyer, don’t listen to that crap, the only person that warranty benefits is the builder NEVER the buyer. Terrible and never again will we buy a house with a warranty!
May 14th, 2008 at 1:50 pm
Yes I quite agree< I’ve just cancelled my policy with them after they hung the phone up on me twice and then you get people that can’t take down a simple address.
May 20th, 2008 at 9:46 am
Does anyone have a POC for HBW? I found that the original owners for my home have this co mpany for structural damage. I am trying to find out if they will cover storm damage…..any ideas? thanks
May 27th, 2008 at 6:20 pm
We’ve had 2-10 for 12 years. They are very difficult. The quality of their service providers ranges very widely, especially in Georgia. It has helped to have a service provider with whom we already have a relationship to recommend to them. Even then, prepare to argue with facts, keep at it and don’t give up.
Eventually, they get it done but you may want to decide if it is worth it. Our current air conditioning problem is now one month old and they are still delaying and trying to use poor quality parts and labor. We are currently deciding if we will renew with them or not.
Does anyone know the name of the company president and/or officers? The service people who answer the telephone are not responsible for upper management decisions, including delay tactics and poor parts/labor. Upper management needs to hear that there are dissatisfied customers out here, especially in Georgia. Thanks for any help on this. dbi
June 9th, 2008 at 11:31 am
Seller got us 2-10 warranty for one year when we bought a house last year. I’ve had one of the worst experiences with them when our water heater started leaking. The contractor they sent said that the heater needs to be replaced. 2-10 would only pay for the unit itself; they refused to pay any charges related to the installation to meet California requirements (we had everything in place on the old unit, some of the things were just installed e.g. safety straps). Customer service representatives were rude and unprofessional. Every new person I spoke with came up with a different reason why the policy doesn’t cover those expenses. We ended up getting a check from them for whatever amount they offerred and we paid 3 times more out of pocket. I tried to complain to BBB, but had no luck proving my rights.
Funny enough, they sent us a renewal noticed and called several times to ask why we’re not renewing our policy with them. Simple explaination that we were not satisfied just didn’t work.
June 10th, 2008 at 10:14 am
I have filed two claims and the process has been nothing but painful. I too have experienced the run around when trying to check on the status of a claim, as well as getting hung up on when trying to find out about the authorization. I will not renew my warranty with this company. The customer service is terrible and the agents don’t have a clue as to what is going on.
July 2nd, 2008 at 10:11 pm
Cool Master, you are out of your mind. I am sorry but your view is slanted because you get business from 2-10…of course you would say they are great and care about people…mainly you and your company. I have a $200,000 home with $130,000 of needed repair. It took 4 years to get 2-10 to the arbitration table or should I say the builder they backed then we were awarded $1600.00 by the arbitrator. In our warranty it stated we must use CAS arbitration…you don’t think that is a conflict of interest? 2-10 required that we use CAS no choice but because CAS is paid by builder and homeowner then 2-10 has clean hand….RIGHT. Cool Master…stick to what you know vacuums and stop blowing hot air. You have not had to deal with these people as consumer.
July 10th, 2008 at 3:34 pm
2-10 HBW is a terrible home warranty company. It has been two months they have not fixed my a/c compressor. They lie and they use all kind of delaying techniques. They put you in a situation where you can’t go ahead and fix it yourself Nor you’ll know when it’ll be fixed by them. I want to know whether anyone has filed a law suit against them. Is there any other way I can file a consumer complaint against them? They should be accountable for their bad service.
July 15th, 2008 at 5:12 pm
Wow! My first claim is for a GE microwave and already 2-10 had us call Metro Appliance. The scheduler was rude and the repairman was rude. They sounded so much alike (same New York? accent) that I asked if they were brothers. He wouldn’t confirm it but did not deny it. He told me it was the magnatron and that I should call GE since the part was still under GE’s five year warranty. I asked if I had to start over with them and he said yes, but he still wanted his $50. I denied paying him since the repair was not done. He then called his “boss” (I swear it was a brother) and complained that I wouldn’t pay. He handed his cell phone to me to talk to his “boss.” Identical rude and demeaning attitude trying to make me feel like a fool for not understanding the “way it works.” The repairman ended up leaving the microwave panel on my counter, packed up his stuff and left. He threatened that now I would billed double and fake-laughed heartily as he walked away.
Wow! Childish and unprofessional. But now I have to deal with GE directly and hope they don’t call Metro Appliance to do the repair. 2-10 then gave my wife the run-around and made a simple problem into a complicated mess.
July 23rd, 2008 at 7:23 pm
Also have a 2-10 warranty and my AC compressor failed on Early Monday morning, its now late Wednesday and still getting the run around with 2-10. ( am in Metro Atlanta and temps are in the high 90’s) Their system is set so that you have to work your way through a maze of customer service reps etc. Have had enough and just filled out a formal complaint with the Georgia Attorney Generals office of Consumer Affairs (http://www.georgia.gov/vgn/images/portal/cit_1210/35/26/117138786Complaintform.pdf) I urge all of those in Georgia to fill out this form and lets get these guys to comply with what is fair and customary.
July 29th, 2008 at 9:35 pm
I am having A/C issues now on July 2008.
They sent a rep out and he faslified the report and they dia-avowed my claim.
I just filed a compalint with the BBB in colorado, where 2-10’s headquarters are and I am filing a complaint with the BBB here in California about “Active appliance”. Having been employed with a fortune 500 homebuilder, we had untold amount of complaints by this subcontractor in the repair and customer serive of our Whilpool appliances.
I have contacted an attorney to file a lawsuit against them.
August 13th, 2008 at 6:58 pm
I wish that I read your blog earlier about your problem. It is happen to me exactly the way they do to you. First, they said they had not get response from the contractor. I called the contractor it said it faxed all the paper works already. I called again and the same thing the woman with lower voice pick-up the phone and acting like she cannot hear you on the other line. Well I will launch an E-Mail carpet bomb to all the people on their corporation within 2 days if no one response. Filled BBB.org, contact several TV station and file complain to government office. Following is the list of people, which everyone can contact. They are public information on their website, BBB.org, or sec.gov
2-10 Home Buyers Warranty
One Denver Highlands
10375 E. Harvard Ave. Suite 100
Denver, CO 80231
Norcross, GA
2-10 Home Buyers Warranty
Royal Peachtree Corners
3587 Parkway Lane
Norcross, GA 30092
Homeowners:
New Construction Home Warranty Issues
Systems and Appliance Warranty Renewals
Systems and Appliance Warranty Claims
(720) 747-6000
(800) 743-4210
(800) 775-4736
CustomerServices@2-10.com
Renewals@2-10.com
CustomerServices@2-10.com
Home Builders:
New Construction Warranty
Remodeler’s Warranty
Manufactured / Modular Warranty
Warranty Administration
General Liability Insurance
Builder’s Risk Insurance
(800) 488-8844
(800) 232-5842
(800) 488-8844
(720) 747-6000
(800) 793-5884
(800) 793-5884
Mr. Jim Prather - Director of Resale Client Serv
Ms. Gina Berry - Consumer Affairs Manager
Home Buyers Warranty Corporation
10375 Eawst Harvard Ave Ste#100
Denver, CO 80231
Contact: David W. Rugen
Phone: (800) 775-4736
Tel: (866) 210-4663
Tel: (800) 775-4736
HBWBuilderSvcs@2-10.com
HBWBuilderSvcs@2-10.com
HBWBuilderSvcs@2-10.com
CustomerServices@2-10.com
HBWBuilderSvcs@2-10.com
HBWBuilderSvcs@2-10.com
Real Estate Professionals:
Systems and Appliance Warranty Sales
(800) 795-9595
HBRWCSales@2-10.com
Repair Contractors:
Contractor Administration
(888) 886-4802
snaenrollments2@2-10.com
Insurance Agents:
Atlanta, GA Office
HBW Insurance Services
4501 Circle 75 Parkway
Suite F-6200
Atlanta, GA 30339
(678) 742-6300
Rockville Centre, NY Office
HBW Insurance Services
100 Merrick Road
Suite 526 W
Rockville Centre, NY 11570
(516) 594-1627
Company Management
Additional company management personnel include:
Mr. Jim Prather - Director of Resale Client Serv
Ms. Gina Berry - Consumer Affairs Manager
Additional Contact Information
Additional DBA Names
Home Buyers Resale Warranty Corp
2-10 Home Buyers Warranty
America’s Choice
Additional Addresses
10375 E Harvard Ave Ste 100
One Denver Highlands
Denver, CO 80231-3966
Additional Phone Numbers
Tel: (866) 210-4663
Tel: (800) 775-4736
DBA: Home Buyers Warranty Corporation
Other DBAs: Home Buyers Warranty Corporation
2-10 HBW of Virginia,Inc.
2-10 Home Buyers Warranty of Virginia, Inc.
Arias Aqcuisitions
Home Buyers Resale Warranty Corporation
Home Buyers Warranty Of Virginia
Home Buyers Warranty VI
National Home Insurance Company
Residential Insurance Company
United One Home Protection Corp of Virginia
Address: 10375 Eawst Harvard Ave Ste#100
Denver, CO 80231 Other Addresses: 10375 Eawst Harvard Ave Ste#100
Denver, CO 80231
2305 E Atlantic Blvd.
Pompano Beach, FL 33062
6600 NW 16th St. Suite 1
Plantation, FL 33313
Primary Phone: (800) 775-4736 Other Phone Numbers: (800) 775-4736
(954) 943-9004
(954) 585-6998
(954) 585-6501
(303) 368-4805
(720) 747-6007
(303) 306-2249
(800) 795-9595
(800) 482-4776
Primary Fax: (303) 368-0529 Other Fax Numbers: (303) 368-0529
(800) 482-4776
(800) 730-3434
(800) 331-2699
Primary Contact: David W. Rugen
Quality Assurance Manager Other Contacts: David W. Rugen
Quality Assurance Manager
Kevin P. Rupkey
Chief Operating Officer
Stephen Graham
National Warranty Administrati
Linda Singer CISR
Regulatory Specialist
Customer Support
David Armstrong
Office of the President
Daniel Boyle
Treasurer
David Jasko
President
August 13th, 2008 at 6:59 pm
Oh! forgot my problem is alot bigger than your. My whole system not working and need to replace.