hostforweb.com reports customers and gets their cable modem disabled
Yes, as reported at the GeekNewsCentral (http://www.geeknewscentral.com/archives/006462.html), hostforweb.com filed a complaint to my ISP (Time Warner Cable) that I was scanning ports on their servers. hostforweb.com’s inability to assess the situation caused me (a hostforweb.com customer) hours of headaches trying to get my cable modem turned back on.
I had to go through 3 tiers of technical support at Time Warner Cable before I spoke with someone who could resolve my problem. First he gave me the IP address that I supposedly scanned and while I was looking it up he loaded the IP address up and it loaded my web site, spaceblue.com. I told the guy to click the about page to see that this was my web site. He promptly re enabled my cable modem.
While talking to Time Warner Cable support I found that if I get reported for abuse a second time they may turn my cable modem off indefinitely. This does not sit well with me.
I’m pretty pissed off about the ordeal. hostforweb.com has been a very negative experience for me. I’ve only been happy with the first 3 months of service. Since then I have noticed serious server slowness issues every Friday between 9AM and 3PM. I suspect they do a weekly backup at that time. Not the smartest time to schedule a backup if you ask me.
So now I am in the process of trying to get hostforweb.com to contact Time Warner Cable and clear this blemish that has been recorded on my account. Knowing how this stuff works, they will most likely just send an E-mail that Time Warner Cable may or may not follow up on and update my account status. Democracy on the Internet takes a hit on this one, I was found guilty of a crime that could not have been any farther than the truth.