I have herd a lot of stories where people are hassled when they try to cancel their AOL dialup account. I have even herd of a case where someone was dead for nearly a year and was still being billed for using AOL. This is a bad company, if your a friend of mine you would end all association with them as soon as possible.
Recorded session of an AOL user trying to cancel
Prepare yourself for what they are going to say: AOL Call center guide
Read more about what others are going through: ConsumerIst Blog on AOL
