STOP USING AOL!
I have herd a lot of stories where people are hassled when they try to cancel their AOL dialup account. I have even herd of a case where someone was dead for nearly a year and was still being billed for using AOL. This is a bad company, if your a friend of mine you would end all association with them as soon as possible.
Prepare yourself for what they are going to say: AOL Call center guide
Read more about what others are going through: ConsumerIst Blog on AOL